Refund policy

We want you to enjoy The Magic Balm just as much as we do—but if it’s not quite what you hoped for, we’re here to help make things right.

If you are a first-time customer and purchased The Magic Balm within the last 14 days, you may request a refund or exchange if you’re not fully satisfied. Please reach out to us before sending anything back so we can guide you through our quick, hassle-free return process and issue a return authorization.

A few friendly reminders:

Unless warranted by unique or compelling reasons...

• Only unused, undamaged Magic Balm products are eligible for return.
  
  
• Please pack your items securely to ensure safe arrival.
  
  
• Only The Magic Balm products purchased directly from our official site can be returned; we can’t process returns of items bought elsewhere or unrelated products.
  
  
• We can only issue refunds for items returned through our authorized process.
  
  
• Returns of used or damaged items, or items not properly authorized, cannot be accepted.
  
  
• Your refund will be credited to the original payment method.
  
  
• If your product is defective or damaged, please contact us within 14 days so we can resolve it promptly.
  
  
• We charge a 20% restocking fee for returned items

We're committed to making sure you have a positive experience, whether you keep The Magic Balm or decide it’s not for you. Have questions? Just reach out—we’re here for you.